The cultural notes, in full

Before the AI writes a word, it reads the notes below that match the guest’s language and request. They are plain text, written for an experienced receptionist who is new to Thai and Chinese hospitality conventions. Nothing here is hidden inside a model: what the AI knows about your guests is something you can read.

A hotel deployment starts from these and adds the hotel’s own house rules and phrasing during Discovery. That is the hotel layer.